Established in 2001, our team is continually driven by a commitment to safety, customer satisfaction, and always doing what’s right. This dedication to quality has fostered 5-star relationships with our clients and has grown us into the go-to commercial bath refinishing company for the world’s largest hotel chains.
As a preferred supplier for Hilton Worldwide, Carlson, Avendra, Best Western, and IHG, we aim to provide custom, cost-effective, and comprehensive services for hospitality clients of all sizes. We take care to always adhere to the brand standards that guests expect when staying at these leading hotels.
Efficiency and Quality at a Price You’ll Love
Training With You in Mind
Safe Step’s project managers and technicians receive expert training at our Minnesota headquarters. This process perfects their skills needed to perform our signature services as efficiently as possible without disrupting hotel guests.
We’re With You for the Long Haul
At every job, we provide complimentary on-site preventative maintenance and aftercare training. Because of the volume of top hotels we serve, we work with the top cleaning chemical suppliers to test and approve which products to use assuring newly refinished tubs maintain their cleanliness and gloss. Our work is backed by industry-leading warranties to protect your investment for years to come.
Save Money Without Surprises
Safe Step contracts include travel expenses so there are never any hidden costs. With highly trained crews strategically located around the country, we are able to provide flexible services at a greatly reduced cost.
They Say We Don’t Exactly Look the Part:
Safe Step’s courteous project managers or sales team members offer timely assessments to determine the best bathroom restoration solutions for your property. On any given day, our clean-cut professionals can be found serving 25-30 hotels across the country and since we never use subcontractors, you can rest assure that you will receive Safe Step’s quality services no matter where you’re located.
Every Safe Step technician visually is professionally dressed and seem to blend in with a hotel’s staff, allowing bathroom restoration projects to be completed unbeknownst to guests many times.
The Safe Step team can complete 6 – 100 hotel bathtubs a day in order to best fit a client’s priorities.
An Innovative and Proven Process:
Safe Step’s proven process emphasizes our commitment to service excellence and to our clients. This process allows us to provide the best bathroom refinishing services possible and foster lasting relationships with every client we work with.
- It All Starts With You: We start by establishing your goals, outline objectives, discuss potential issues, and determine a budget.
- Decide What Needs to Be Done: Next, our team will discuss unique scenarios and provide insights to ensure you receive the necessary services.
- Scheduling & Prioritizing: We review the project’s timeline and scope with you then schedule around your priorities, not ours.
- The Time Has Come: Safe Step’s technicians service your property’s bathrooms with quality professionalism that will exceed your expectations.
- Your Investment is Protected: Our industry-leading warranties ensure that your bathrooms will impress guests for years to come.
Safety & Sustainability are in Everything We Do:
Due to the nature of our bathtub refinishing services and the fully occupied hospitality properties in which we work, safety and sustainability is key. At every job, we focus our efforts on:
- Ensuring the safety of staff and clients
- Protecting our environment from harmful waste
- Extending the lifespan of our products and services
- Educating clients on the importance of proper cleaning practices
We ensure safety and sustainability by:
Trained and Qualified Staff
Providing our employees with proper knowledge and training through the Safe Step AWAIR Health & Safety Program and Personal Protective Equipment.
Environmentally Responsible Materials
Working with vendors and partners who provide quality materials with a low environmental impact and meet all local and federal regulations.
Certified Disposal
Committing to a Disposable Waste Program in which all materials are properly transported and disposed of through a certified third-party.
Courteous and Professional
Coaching our employees on courteous guest interaction and providing all necessary documentation and certifications.
Safe Step’s 5 Core Values – Who we are:
We are a Customer Centered Team
All of our actions are focused on enhancing our customers’ experience with our company and nurturing our relationship.
We are the Leader
We are known nationwide and we work hard to uphold our reputation every day.
We know our Clients
We take pride in expert service with minimal disruption.
We Will do the Right Thing
We keep our promises, admit and grow from our mistakes.
We are Driven
Our passion is to increase satisfaction.
