In the summer of 2000, the 4-year old daughter of Safe Step’s founders (Mark and Suzanne) slipped and fell on a hotel’s tile pool deck. Thankfully, she was not injured. Mark was surprised to learn from the hotel’s manager that there were no high-quality methods for improving a pool deck’s slip resistance.
After a year of trial and error, Mark developed a system that dramatically increased the static coefficient of friction (anti-slip) on pool decks, tile floors, bathtubs, and shower basins. Mark called his system the signature Safe Step Paint Free Process – a paint-free, odor-free process that improves the safety and appearance of hotel bathtubs.
Mark assembled an onsite team with an unrivaled attention to detail and service that gave Safe Step an undeniable market differentiator within the region. After servicing an 821-room hotel in downtown Minneapolis, the property’s Director of Engineering voiced the need for Safe Step’s service at the national level. Mark was determined to take his innovative bathtub refinishing service to the nation’s leading hotels.
As Safe Step began to branch out on a national level, it was quickly realized that many hotel bathtubs required more extensive bathroom restoration.
To meet his demand, Safe Step developed and honed extensive bathtub resurfacing services that came to be known as Premier Bottom Coating and Premier Complete Coating.
Safe Step currently completes 10,000 bathtub reglazing and anti-slip treatment jobs each month at some of the world’s largest hotel and resort chains including: Hilton Worldwide, Marriott, Best Western, and IHG.
The Minnesota-based bath refinishing company recently expanded its products and services to continue to meet the needs of its clients. In addition to Safe Step’s comprehensive bathroom restoration services, the company is proud to exclusively offer EverSeal Caulk Replacement and GroutSeal. These products allow 5 years of cleanable, non-staining solutions that conveniently aligns with a standard hotel renovation plan. This seems like a natural progression as the company extends their services from the bathtub to the tub surround, shower floors and surrounds, glass shower doors, and guest bathroom floors. These innovative new offerings secure a client’s bathroom refinishing investment by extending the appearance of the area’s surfaces.
As Safe Step nears two decades in business, the company’s size has certainly changed but its mission has remained the same. Every day, the team is driven by a commitment to safety, customer satisfaction, and always doing what’s right for all of its clients.
Safe Step, Inc. is the leading provider of commercial bath refinishing services and caulk, tile, and grout restoration services for hospitality clients nationwide.
Safe Step is proud to be a member of the Women’s Business Enterprise National Council (WBENC). A WBENC Certification validates that the business is 51% owned, controlled, and managed by a woman.